Skip to main content

Document metadata

Status
Maintained
Approval
Approved
Version
1.0
Classification
PUBLIC
Owner
Lightning IT Documentation Maintainers
Approver
Lightning IT Security and Compliance Maintainers
Audience
service owners, platform operators, security engineers
Last reviewed
Next review
(Semiannual)

Backup and recovery

Backup is the controlled creation and retention of recoverable copies. Recovery is the authorized process that restores a defined service outcome. A successful backup job does not prove recoverability.

This page defines a cross-product method. It does not claim that any product implements a built-in backup feature or that one backup design fits every deployment.

Define the recovery contract

For each stateful recovery unit, record privately:

  • data and service owner;
  • purpose and classification;
  • dependencies and consistency boundary;
  • recovery point and recovery time objectives;
  • backup method, frequency, retention, and deletion;
  • encryption, key ownership, access, and separation;
  • copy and failure-domain strategy;
  • restore order and independent service verification; and
  • test cadence, evidence classification, and decision owner.

Content repositories, runtime state, platform configuration, observations, and application data can have different recovery requirements. Reproducible source may be rebuilt; mutable state may require a backup; transient data may have an approved loss decision. Document the choice rather than assuming it.

Recovery authorization and preflight

Recovery can overwrite newer state or widen an incident. Before starting:

  1. Confirm incident or exercise authorization and the recovery decision owner.
  2. Identify the exact recovery unit, destination, point in time, and affected consumers.
  3. Protect current evidence and decide whether a pre-recovery copy is required.
  4. Verify backup identity, integrity, decryption access, compatibility, and dependencies without exposing keys or target details.
  5. Isolate the destination as required and stop unrelated writes.
  6. Confirm capacity, ordering, safe-stop points, and rollback or forward-recovery options.
Destructive action

Restoring over a writable target can destroy newer data. Stop before the first write if scope, timestamp, backup identity, destination, authorization, or dependency state differs from the approved recovery record.

Restore, verify, and close

Restore one defined unit in the approved order. Record redacted status, then verify integrity, access control, dependency connectivity, application consistency, and consumer-facing outcome independently. A mounted volume or completed process is not service acceptance.

If verification fails, preserve evidence and let the recovery owner select a different restore point, repair, rollback of the recovery action, or forward recovery. Do not repeatedly overwrite the target without a new decision.

Retain test or incident evidence according to classification and policy. Never publish backup targets, credentials, keys, real recovery times, customer data, or protected failure findings.